Returns Policy

The GAS-experts.com team tries hard to add more information about our products, more pictures, schemes, descriptions and technical specifications, in order to help the choice of the customer to be more accurate and buy exactly what they want. We support e-commerce and we want to promote its benefits, minimizing the customer’s concerns about distant sales. One of the biggest problems that might happen is the need for the return of the product and how do we take care the faulty products. Below we would like to make clear the company policy about the procedures and the cost. Our main target is to offer after sales service to build a yearlong trustful relationship. We have developed partnership with logistic centers in all countries in order to facilitate and speed up the transportation process.

1) Returns because of wrong delivery.

In case of wrong delivery all expenses are borne on GAS-experts.com. The procedure and the way of return are suggested by GAS-experts.com

2) Returns or repair of the faulty product or part.

On the rare case that a product is faulty and non-operational, the usual reason is some faulty part. The installer try to replace the faulty part with a new that we will sent, and if there is no other solution, then the product is returned. The cost of the shipping is paid by the customer unless, the shipment takes place 14 days after the delivery date, in that case it’s for GAS-experts.com expenses. The procedure and the way of return are suggested by GAS-experts.com

The part is checked and replaced by the manufacturer and it’s resent to the end customer. In case of a faulty product, non-repairable the process is the following:

The product is shipped to the logistic center that GAS-experts.com suggests. It is forwarded to the manufacturer and it’s repaired or replaced. As soon as possible it’s resent to the customer.

If agreed a partial refund can be issued and the customer keeps the product as is.

3) Returns because you changed your mind

For 14 days after the delivery date you have the right to change your mind and you can return the product unused. You can choose another product or we can return your money. The transportation costs of customer’s decision are paid by the customer

General instructions

• Before the return of any product GAS-experts.com must be contacted to info@gas-experts.com
• The returned products must be with the rma request form, and the receipt of payment. (copies of these documents must be kept for the customer’s files)
• The returned products must be very well packed to avoid the damage during transportation otherwise the customer pays the damage.
• Every returned is checked by GAS-experts.com  tech department and the customer is informed about the status.
• If the items received to original condition a full refund is issued (less shipping cost and restocking cost-if exists).